Program Manager

Program managers are responsible for the management of client programs, supporting interdisciplinary teams. In addition to having strong day-to-day organisational skills, you’ll help identify client opportunities, nurture team collaboration, lead agile processes, and ensure we’re delivering quality work for clients.

• Ways of working: Managing the flow of projects to ensure our teams can do their best work, including: ways of working, sprint planning, task management, documentation, and retrospectives. You unblock problems and maintain the right momentum.
• Client partnerships: Effectively building relationships with client executives, managers, and directors, ensuring their needs and expectations are met. You’re a trusted advisor that knows when to act and when to push back, balancing client interests with the vision of the program.
• Resourcing: Leveraging your knowledge of our disciplines, you help cast teams of specialists and innovate new approaches that bring out their potential. You have a deep knowledge of our team and are able to clearly articulate resourcing needs across programs.
• Engaging teams: Understanding the dynamics within a team, engaging team members, and resolving problems as they come up. You have a deep empathy for colleagues and genuinely care for each team member, maintaining a positive environment.
• Facilitation: Facilitating compelling processes and workshops with small and large groups – planning activities, drawing out insights, and engaging participants. You’re comfortable adapting to any situation, guiding participants toward meaningful outcomes.
• Business development: Identifying and developing opportunities to start or expand the work we do for a client, taking a long-term perspective. You orchestrate scopes that benefit all stakeholders, recognising the context our clients operate in and our role as a strategic partner.
• New business: Supporting the new business pipeline and helping create new opportunities in the market. You help builds momentum, telling compelling stories about capabilities and how they connect to client goals.
• Business acumen: Bringing a commercial awareness to decision making that balances company and client needs. You're confident creating estimates and SOWs around a clear commercial model, leveraging knowledge of clients and their priorities to maximise value.

• Bilingual English and Japanese, or fluent in one with some proficiency in the other.
• Located in Tokyo, or able to work remotely from a similar time zone and would consider relocating in future.
• At least 3 years of experience, ideally in consulting or startup environments.
• Comfortable working with remote, interdisciplinary teams across languages and cultural backgrounds.
• An entrepreneurial, self-starter mindset with exceptional business acumen.

Nice to haves

• Undergraduate degree in Business, Marketing, Entrepreneurship, or a related discipline.
• Agile experience, training, and/or certification.
• Experience using Notion, Monday, Miro, and Freee.
• Additional expertise or interest in Strategic Design, Sustainability, and Engagement.

5-9m depending on candidate's experience and skills.

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