Description
Our client, a global leader in the prestige beauty industry, is seeking an experienced Online Marketplace Manager to lead the strategy, commercial performance, and day-to-day operations of key third-party eCommerce channels in Japan.
Reporting directly to the Head of Online, you will be responsible for driving growth across major online marketplace platforms by developing channel strategies, managing P&L performance, leading merchandising initiatives, and building strong partnerships with external platform providers.
This is a highly visible role requiring close collaboration with brand, supply chain, finance, IT, regional, and external stakeholders to deliver sustainable business growth and an exceptional online customer experience.
Responsibilities
eCommerce Strategy & Commercial Management
- Develop and execute long-term marketplace strategies aligned with business objectives.
- Own channel P&L, annual planning, budgeting, forecasting, and performance management.
- Identify new growth opportunities and optimise commercial performance.
- Lead merchandising strategies to maximise sales and profitability.
- Drive Joint Business Planning (JBP) initiatives with marketplace partners.
Marketplace & Partner Management
- Build and strengthen strategic relationships with key marketplace partners.
- Lead commercial negotiations and regular business reviews.
- Identify and implement new business opportunities and platform initiatives.
- Monitor emerging eCommerce trends and leverage new platform capabilities.
Marketplace Operations
- Oversee daily marketplace operations and ensure excellent execution.
- Optimise site content, merchandising, and customer experience.
- Manage campaign execution, product launches, and promotional activities.
- Lead issue resolution and ensure operational excellence.
Digital Marketing & Performance
- Develop and execute marketplace marketing initiatives.
- Manage campaign calendars and promotional planning.
- Define KPIs and measure campaign effectiveness.
- Analyse sales, traffic, conversion, and ROI to identify opportunities for improvement.
- Conduct competitor analysis and provide actionable business insights.
Cross-Functional Leadership
- Collaborate with brand, supply chain, finance, IT, and regional teams.
- Lead cross-functional projects that support online business growth.
- Manage agency and vendor relationships to ensure successful project delivery.
- Communicate business performance and strategic recommendations to senior stakeholders.
Team Management
- Lead, coach, and develop a high-performing eCommerce team.
- Monitor team performance and support ongoing professional development.
- Foster a collaborative, results-driven working environment.
Requirements
- Minimum 3 years' experience in eCommerce, digital commerce, or online marketplace management.
- Experience managing third-party marketplace platforms.
- Strong commercial acumen with P&L ownership experience.
- Experience developing eCommerce strategies and driving online sales growth.
- Strong analytical skills with the ability to interpret performance data and identify opportunities.
- Experience managing cross-functional stakeholders and external partners.
- Previous team management experience.
- Advanced Excel and PowerPoint skills.
- Native-level Japanese with business-level English.
Preferred Experience
- Experience managing major Japanese marketplace platforms.
- Joint Business Planning (JBP) experience.
- Background within beauty, cosmetics, fashion, luxury, FMCG, or consumer goods.
- Knowledge of digital marketing and online merchandising best practices.
What's on Offer
- Competitive salary based on experience
- Annual performance bonus
- Annual salary review
- Hybrid working and flexible hours
- Comprehensive benefits package
- Retirement and pension scheme
- Employee product discounts
- Ongoing learning and development programmes
- Modern office in central Tokyo
Salary & Benefits
- Base salary negotiable depending on skills and experience.
- Annual discretionary bonus.
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